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AXELOS Certification
Foundation Level

ITIL 4 Foundation(ITIL4F)

Validate your understanding of modern IT service management with ITIL 4 Foundation. Master key concepts, guiding principles, the service value system, and essential ITIL practices to enhance your organization's service delivery and value creation.

AI-Powered

Personal Learning

Expert-Verified

Practice Questions

Comprehensive

Exam Coverage

Intelligent Practice Platform: Focused quizzes, live feedback, and performance insights - all powered by AI.

Zertly adapts to your progress, targeting weak spots with the right questions and crystal-clear explanations.

Exam Duration

60 minutes

Exam Cost

$495 USD

Question Format

40 Multiple Choice

Why Choose Zertly for ITIL Excellence?

Master IT service management with our specialized platform designed for ITIL professionals.

ITIL Service Management Scenarios

Practice with real-world service management scenarios covering all ITIL 4 Foundation domains.

Advanced Progress Tracking

Monitor your progress across service management domains with detailed analytics.

AI-Powered Practice

AI-generated practice questions, detailed explanations, and progress tracking by topic.

Comprehensive ITIL Coverage

Master all seven practice areas and core ITIL 4 concepts with expert-verified content.

ITIL 4 Foundation Exam Content Breakdown

Master all seven exam domains with comprehensive coverage of ITIL 4 service management.

Service Management Concepts

12.5% of exam
Definition of service, utility & warranty
Value creation and co-creation
Service relationships and outcomes
Cost, value, and risk concepts

ITIL Guiding Principles

15% of exam
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate & promote visibility
Think & work holistically
Keep it simple & practical
Optimize & automate

Four Dimensions of Service Management

5% of exam
Organizations & People
Information & Technology
Partners & Suppliers
Value Streams & Processes

Service Value System

2.5% of exam
Components of SVS
Opportunity, demand & value
Guiding principles integration

Service Value Chain

5% of exam
Plan, Improve, Engage
Design & Transition
Obtain/Build, Deliver & Support

ITIL Practices (15 Key Terms)

17.5% of exam
Information Security Management
Relationship Management
Supplier Management
IT Asset Management
Monitoring & Event Management
Release, Configuration & Deployment Management
Change Enablement
Incident & Problem Management
Service Desk & Service Level Management

ITIL Practices (7 in Depth)

42.5% of exam
Continual Improvement methodology
Change Enablement processes
Incident Management workflows
Problem Management techniques
Service Request Management
Service Desk operations
Service Level Management practices

Key ITIL 4 Concepts Covered

Master these essential ITIL 4 concepts and practices for effective service management.

Service Value System

Framework

Service Value Chain

Process

Guiding Principles

Guidelines

Continual Improvement

Practice

Change Enablement

Practice

Incident Management

Practice

Problem Management

Practice

Service Request Management

Practice

Service Desk

Function

Service Level Management

Practice

Information Security Management

Practice

Relationship Management

Practice

Supplier Management

Practice

IT Asset Management

Practice

Monitoring & Event Management

Practice

Release Management

Practice

Configuration Management

Practice

Deployment Management

Practice

Four Dimensions

Framework

Value Co-creation

Concept

Expert Preparation Strategies

Proven strategies for mastering ITIL 4 Foundation concepts and service management practices.

Study Resources

  • AXELOS official ITIL 4 Foundation handbook
  • Focus on understanding concepts rather than memorization
  • Practice with real-world service management scenarios
  • Zertly's AI-generated practice questions and explanations

Exam Day Strategies

  • Master the seven guiding principles and their applications
  • Understand the service value system and value chain
  • Focus on the seven detailed practices (42.5% of exam)
  • Practice time management - 40 questions in 60 minutes

Frequently Asked Questions

Get answers to common questions about the ITIL 4 Foundation certification.

Is ITIL 4 Foundation suitable for beginners?

Yes, ITIL 4 Foundation is designed for anyone looking to understand the key concepts of IT service management. No prior ITIL knowledge is required, making it perfect for beginners entering the ITSM field.

How long is the ITIL 4 Foundation certificate valid?

ITIL 4 Foundation certification does not expire. However, staying updated on ITIL best practices and considering advanced ITIL certifications is recommended for career progression.

What score do I need to pass the ITIL 4 Foundation exam?

You must score at least 26 out of 40 questions correctly (65%) to pass the exam. The exam consists of 40 multiple-choice questions to be completed in 60 minutes.

How does Zertly help me prepare for the ITIL 4 Foundation exam?

Zertly provides AI-generated practice questions covering all ITIL 4 Foundation topics, detailed explanations of service management concepts, progress tracking by domain, and adaptive learning that focuses on areas needing improvement.

Ready to master ITIL 4 Foundation?

Start your IT service management journey with Zertly's AI-powered practice tests, comprehensive coverage of all ITIL 4 domains, and personalized feedback for certification success.

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