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ITIL 4 Foundation(ITIL4F)
Validate your understanding of modern IT service management with ITIL 4 Foundation. Master key concepts, guiding principles, the service value system, and essential ITIL practices to enhance your organization's service delivery and value creation.
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Practice Questions
Comprehensive
Exam Coverage
Intelligent Practice Platform: Focused quizzes, live feedback, and performance insights - all powered by AI.
Zertly adapts to your progress, targeting weak spots with the right questions and crystal-clear explanations.
Exam Duration
60 minutes
Exam Cost
$495 USD
Question Format
40 Multiple Choice
Why Choose Zertly for ITIL Excellence?
Master IT service management with our specialized platform designed for ITIL professionals.
ITIL Service Management Scenarios
Practice with real-world service management scenarios covering all ITIL 4 Foundation domains.
Advanced Progress Tracking
Monitor your progress across service management domains with detailed analytics.
AI-Powered Practice
AI-generated practice questions, detailed explanations, and progress tracking by topic.
Comprehensive ITIL Coverage
Master all seven practice areas and core ITIL 4 concepts with expert-verified content.
ITIL 4 Foundation Exam Content Breakdown
Master all seven exam domains with comprehensive coverage of ITIL 4 service management.
Service Management Concepts
ITIL Guiding Principles
Four Dimensions of Service Management
Service Value System
Service Value Chain
ITIL Practices (15 Key Terms)
ITIL Practices (7 in Depth)
Key ITIL 4 Concepts Covered
Master these essential ITIL 4 concepts and practices for effective service management.
Service Value System
Framework
Service Value Chain
Process
Guiding Principles
Guidelines
Continual Improvement
Practice
Change Enablement
Practice
Incident Management
Practice
Problem Management
Practice
Service Request Management
Practice
Service Desk
Function
Service Level Management
Practice
Information Security Management
Practice
Relationship Management
Practice
Supplier Management
Practice
IT Asset Management
Practice
Monitoring & Event Management
Practice
Release Management
Practice
Configuration Management
Practice
Deployment Management
Practice
Four Dimensions
Framework
Value Co-creation
Concept
Expert Preparation Strategies
Proven strategies for mastering ITIL 4 Foundation concepts and service management practices.
Study Resources
- AXELOS official ITIL 4 Foundation handbook
- Focus on understanding concepts rather than memorization
- Practice with real-world service management scenarios
- Zertly's AI-generated practice questions and explanations
Exam Day Strategies
- Master the seven guiding principles and their applications
- Understand the service value system and value chain
- Focus on the seven detailed practices (42.5% of exam)
- Practice time management - 40 questions in 60 minutes
Frequently Asked Questions
Get answers to common questions about the ITIL 4 Foundation certification.
Is ITIL 4 Foundation suitable for beginners?
Yes, ITIL 4 Foundation is designed for anyone looking to understand the key concepts of IT service management. No prior ITIL knowledge is required, making it perfect for beginners entering the ITSM field.
How long is the ITIL 4 Foundation certificate valid?
ITIL 4 Foundation certification does not expire. However, staying updated on ITIL best practices and considering advanced ITIL certifications is recommended for career progression.
What score do I need to pass the ITIL 4 Foundation exam?
You must score at least 26 out of 40 questions correctly (65%) to pass the exam. The exam consists of 40 multiple-choice questions to be completed in 60 minutes.
How does Zertly help me prepare for the ITIL 4 Foundation exam?
Zertly provides AI-generated practice questions covering all ITIL 4 Foundation topics, detailed explanations of service management concepts, progress tracking by domain, and adaptive learning that focuses on areas needing improvement.
Ready to master ITIL 4 Foundation?
Start your IT service management journey with Zertly's AI-powered practice tests, comprehensive coverage of all ITIL 4 domains, and personalized feedback for certification success.