ITIL 4 Foundation(ITIL4F)
Validate your understanding of modern IT service management with ITIL 4 Foundation. Learn key concepts, guiding principles, the service value system, and essential ITIL practices.
Exam Duration
60 minutes
Exam Cost
$495 USD
Question Format
40 Questions
Why Study with Zertly?
AI-Tailored Practice
Focus on the exact ITIL concepts you need to master for the exam.
Progress Analytics
Track your understanding across all seven exam domains with intuitive charts.
Comprehensive Coverage
Every ITIL 4 Foundation syllabus topic is covered with detailed explanations.
Adaptive Learning
Our AI engine adapts to your pace and focuses on areas needing improvement.
Exam Domains & Weightings
Service Management Concepts
Weight: 12.5%
- Definition of service, utility & warranty
- Value creation and co-creation
- Service relationships
ITIL Guiding Principles
Weight: 15%
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate & promote visibility
- Think & work holistically
- Keep it simple & practical
- Optimize & automate
Four Dimensions of Service Management
Weight: 5%
- Organizations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
Service Value System
Weight: 2.5%
- Components of SVS
- Opportunity, demand & value
Service Value Chain
Weight: 5%
- Plan, Improve, Engage
- Design & Transition
- Obtain/Build, Deliver & Support
ITIL Practices (15 Key Terms)
Weight: 17.5%
- Info Security Mgmt, Relationship Mgmt
- Supplier Mgmt, IT Asset Mgmt
- Monitoring & Event Mgmt
- Release, Config & Deployment Mgmt
- Change Enablement, Incident & Problem Mgmt
- Service Desk & Service Level Mgmt
ITIL Practices (7 in Depth)
Weight: 42.5%
- Continual Improvement
- Change Enablement
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
Key ITIL Concepts you will master
Frequently Asked Questions
Is ITIL 4 Foundation suitable for beginners?
Yes. ITIL 4 Foundation is designed for anyone looking to understand the key concepts of IT service management.
How long is the certificate valid?
ITIL 4 Foundation does not expire, though staying updated on ITIL best practices is recommended.
What score do I need to pass?
You must score at least 26 out of 40 (65%) to pass the exam.
How can Zertly help?
Zertly offers AI-powered practice questions, detailed explanations, adaptive study paths, and progress tracking to help you prepare efficiently.